The CHS BeNeLux Chapter, together with The Hospitality Sales and Marketing Association International (HSMAI), co-hosted an evening event in Amsterdam on Wednesday, August 7, 2019. The event included a tour of the new citizenM Amstel Amsterdam, an innovative lifestyle hotel concept followed by plenty of networking. We were joined by Cathy A. Enz, Ph.D., Professor of Strategy and Business Economics.
On Saturday, August 11, 2019, the CHS Hawaii chapter greeted Dean Kate Walsh while she was vacationing with her family. The event was held at Herringbone Waikiki in Honolulu. A total of 19 Hotelies and guests were able to attend.
Dean Walsh Visits CHS Hawaii
https://cornellhotelsociety.com/wp-content/uploads/2019/09/20190811_162857-scaled.jpg19202560Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-09-01 01:45:262020-11-16 21:11:45CHS Hawaii Says Aloha To Dean Walsh
On Thursday, August 15, 2019, CHS hosted a reception for fifty Cornellians at Ole Red in Nashville, Tennessee. Attendees consisted of local alumni, as well as Hotelies in town attending the STR Hotel Data Conference.
Our host, Aaron Gumpenberger ’01 – Director of Planning and Investments at Ryman Hospitality, welcomed the crowd and described his efforts to grow the Ole Red brand across the country. Following Aaron, Robert Mandelbaum ’81 led a group toast in memory of Phil Miller ’83. Thanks to Aaron and Ryman Hospitality for providing the banquet room and appetizers on a complimentary basis.
CHS Reception in Nashville, August 15, 2019
https://cornellhotelsociety.com/wp-content/uploads/2019/08/Ten-scaled.jpg25601920Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-08-17 20:31:302020-11-16 21:11:45Hotelies Gather in Nashville
Rachel Roginsky ‘79, Principal of Pinnacle Advisory Group, shares with us what it means to her to be a Hotelie for Life®.
“Hotelie for Life means that I am a part of an extensive “family” network! My key reasons for taking such immense pride center on opportunity and camaraderie. Opportunity both personally and professionally, as well as the opportunities I have created for my employees. The individuals I have hired over the past 28 years are part of what makes my firm so successful. The lasting friendships industry-wide and vast resources we extend to one another as well as our connectedness, are part of what defines our excellence. The mentorship each graduate offers to the next generations of Hotelies speaks to the regard we have for SHA and our common ground. I am proud to say that I am a graduate!”
Rachel is pictured here flying in Zimbabwe, and with her daughter Rose (left) and her childhood friend Beth (center) hiking during the same recent trip to Africa.Rachel is pictured here flying in Zimbabwe, and with her daughter Rose (left) and her childhood friend Beth (center) hiking during the same recent trip to Africa.
Matthew Stern ’20 had the chance to interview Leo Krusius ’05, Principal – The Carlyle Group.
Would you mind telling me more about your career path?
I got my start in the business working some summer jobs in high school at local hotels where I grew up. I found those to be pretty fascinating even though they weren’t in overly exciting functions like housekeeping to working at a restaurant to conference services. I just enjoyed the inner workings of hotels but really there was no goal to get in that space before I found those jobs. I always knew I wanted to get into something business related, so combining my experience and interest in what I had been doing in the summers seemed like a good fit for me. That’s how I honed in on the Hotel School.
When I was there, I enjoyed having the opportunity to be educated in a wide variety of topics. I knew I didn’t want to do marketing or human resources, but I really enjoyed the coursework and learning about those. I didn’t discover an interest in real estate until taking the Principles of Real Estate course on a whim once I got into my junior year and had more time to take electives. That coursework opened up my eyes to the possibility of a career in real estate, which I pursued by doing an internship at Prudential Real Estate Investors. I worked on various deals in a couple of different funds that they had, all with different business plans and risk-return profiles. This exposed me to the real estate investing process, how creative it is, and how much analysis is involved.
Upon coming back to school, I didn’t really find a lot of opportunities in that area. And a common refrain that I kept hearing was investment banking is really where you’ll learn hard skills that you can utilize to better tap into the real estate investment business. My focus was on something more private equity related since I wanted to do deals in the hotel space, and Prudential and other core buyers usually don’t allocate much capital there. So, I went the banking route and worked in that area for about a year and a half focusing on real estate company transactions. This was back in 2005 and 2006 when we were in the REIT privatization boom, meaning I did a lot of valuation work. That experience positioned me to obtain a principal investing role with Carlyle in early 2007. I have been there ever since and enjoy every day at Carlyle, where I’m afforded new opportunities to learn and grow.
Were there any major decisions that you made while at Cornell that have really impacted your career path?
As I mentioned before, it was deciding to take the Principles of Real Estate course that really set me on my current path. I didn’t have a particular inkling to get into real estate before taking that course. But again, I think that speaks to the opportunity that Cornell and particularly the Hotel School provides — that you can pursue education in any number of areas. And if you are willing to do that, and you take initiative to better yourself and develop a well-rounded knowledge base and skillset, you don’t know what you’ll find.
What does your day to day look like at Carlyle?
When I’m in the office, I spend the early part of the morning reading newsletters, daily articles, and e-blasts related to my areas of interest. After that, I catch up on emails and voicemails from the morning or day before. Then, the collaborative part of my day starts with meetings with the teams I’m working with on new deals or portfolio deals, or meetings with peers to strategically think about how and where we should be investing. Those meetings and calls typically last through the end of the day before I try to wrap up on what I may have missed earlier in the day from those meetings.
I’m also on the road quite a bit seeing properties and meeting with key people in my targeted investment areas. Real estate is a local business, and you have to be out in your markets and talking to your contacts to make sure you’ve got your finger on the pulse.
What is your favorite part of your job?
At Carlyle, we have a really flexible mandate in terms of how we invest into real estate and what types of real estate that we invest in. We spend a lot of time thinking creatively to identify themes that we can orient our investment strategies around. That’s a process that I really enjoy and it’s produced successful areas of investment for us. For example, earlier this cycle we believed that the global financial crisis resulted in an under production of quality apartment housing units. When we looked at population growth, household formations in the younger age cohort, and maturation of the older US population, we found a major imbalance in supply and demand. We then invested into a lot of new apartment buildings where we saw good demand and rent growth, as well as value appreciation that we were able to turn into good returns.
More recently, we’ve been investing in properties that benefit from the growth in e-commerce. We think this space continues to grow and make up a larger share of overall retail sales. As a result, we’ve been investing in warehouse distribution facilities in major markets and more niche properties that facilitate the flow of goods through the e-commerce supply chain. That’s an area where I’m currently spending a lot of my time, and it’s a consequence of the creative process and research-driven approach that we have at Carlyle.
What is your take on the current state of the real estate market?
We’re late in the cycle. Supply and demand fundamentals are under pressure and a lot of sectors and geographies are seeing slowing rent growth at the same time that expenses are rising from inflationary pressures. Additionally, cap rates are low and thus valuations are high. The combination of lower NOI growth and lower cap rates makes for a lower total return environment when really the risks are elevated. It’s tough to find good properties to invest in and feel good about, but there certainly are attractive opportunities to invest in, provided that you’ve done your homework and you’re buying into good locations at reasonable prices.
Is Carlyle looking to reduce exposure to certain asset types or markets based on what you’ve mentioned?
We’re under-allocated to properties in the office and the retail sectors. That’s not to say that there are no attractive deals there; we just find that there are better fundamentals in some of the other sectors like apartments, senior living, industrial, and self-storage. You can feel better about the yields in those sectors because you’ve got more certain NOI growth that also may be less tied to the overall economy than office and retail.
What are some highlights of your Cornell (or Hotelie) experience?
A big highlight for me was the experience of the Hotel School, where you you’re learning, growing, and collaborating with a very tight knit community, as part of the broader Cornell, where you’re able to supplement your education with courses from a wide variety of studies. That made for a wonderful and enriching educational journey. With so many different areas of study, Cornell also has a really unique and diverse student base. I met a lot of lifelong friends there, including my wife, who I feel blessed to have had as part of my Cornell experience and to have in my life today.
If you could go back in time and pursue a different career path, what would you be doing instead?
It would probably be something technology related. I can’t say in exactly what capacity, but my dad was a professor of electrical engineering. I always enjoyed tinkering with the new devices he would bring home for us to experiment on to see how they worked. These were cell phones, video game consoles, PDAs, you name it. Nowadays, technology, whether it’s hardware or software, is pervasive in our lives. Since those tinkering days with my dad, there have been immeasurable exciting innovations that have come about and disrupted established industries and made our lives easier. Being a part of something truly innovative and creative would have been really exciting. But I’m happy where I am and actually, I think a lot about technological trends. Specifically, how they impact the types of real estate I invest in and how it can create opportunities.
What is some advice that you would share with Hotel School students like myself looking to work in and add value to the real estate investment industry?
First, take initiative. Nothing will fall in your lap. Pursue your career interests academically. Support those studies with coursework that rounds out your skillsets and broadens your perspective. We spoke about it a bit earlier, but don’t just be a numbers guy. Learn how to think critically, and practice communicating and being persuasive.
Second, talk to your professors about what else you can be doing to position yourself for a career in their field of study. They are definitely resources to leverage and establish connections with.
Third, reach out to alumni in your area of interest and set up informal calls and meetings with them to pick their brain. I find Cornell alumni to be very engaged with the broader Cornell community and eager to help out.
Lastly, don’t be complacent once you’re in the business. Stay informed on what’s going on in the market and maintain the connections you’ve developed with your classmates, professors, and people that you work with. It’s a small world out there, you never know when you’re going to run into somebody again.
* * *
The Cornell Hotel Society Executive Board thanks the Cornell Hotel Society – Collegiate Chapter for initiating and conducting the “Conversations with Alumni” project.
https://cornellhotelsociety.com/wp-content/uploads/2018/12/Leo-Picture-border-e1565861668236.jpg174277Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-08-15 09:35:232020-11-16 21:11:46“Conversations with Alumni” – Leo Krusius ’05
On August 8, 2019 the CHS Nordic Chapter (Finland/Sweden) met at the offices of Midstar to discuss Managing Exceptional Customer Service and Customer Experience with relative measures. The meeting was supposed to last one hour, but we sat for about more than two and a half hours. This proved that a learning centre in the Nordics and the Baltics is needed.
A special thank you to Ola Stendebakken, Marc Henriksen, and Peter Tengström (all alumni) who were proud to host and sponsor the event at the Midstar office. Beverly and Peter were in the US, so Robin Stenlund was our host. Thank you to Jukka Laitamäki who facilitated the interactive session.
CHS Nordic Chapter – Customer Service Seminar
https://cornellhotelsociety.com/wp-content/uploads/2019/08/IMG_1170-scaled.jpg19202560Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-08-10 14:33:322020-11-16 21:11:46CHS Nordic Chapter Discusses Customer Service and Experience
More than 40 Hotelies and guests gathered at the home of Dave Pollin ’90 in Bethesda, MD for a family-friendly pool party on Sunday, July 28th. The summer-inspired menu for the afternoon event featured salmon, pulled pork and beef sliders, grilled vegetables and chicken kabobs and an assortment of delicious salads. The highlights of the day were definitely the bite-size s’mores and the zip line above the pool.
DC/Baltimore Chapter Pool Party – July 2019
https://cornellhotelsociety.com/wp-content/uploads/2019/08/Hilary-Kinney-Yogo-Heukels-Sid-Narang-Anna-Chung-scaled.jpg19202560Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-08-10 14:28:202020-11-16 21:11:46CHS DC/Baltimore Summer 2019 Pool Party
Mia Kyricos, MMH ‘03, SVP & Global Head of Wellbeing for Hyatt Hotels Corporation, shares with us what it means to her to be a Hotelie for Life® .
“To me, being a Hotelie for Life is purely about gratitude. I’m grateful to have been welcomed into the club many moons ago. I’m grateful for the experiences I had while on campus, and how they helped to shape me both as an individual and as a professional.
I’m grateful to have a network of colleagues, friends, professors and staff upon whom I know I can always rely, and for that moment of instant connection that’s shared when I meet a fellow Hotelie somewhere around the globe for the very first time. And just like my hometown, I’m grateful to always have a place that welcomes me back with open arms, that provides me with resources whenever I need, and makes me feel like a family member returning home once again.”
Daniela Bursztyn ‘19 had the chance to interview Mark Canlis ‘97, Co-Owner of Canlis restaurant in Seattle.
What is your story?
I grew up in Seattle. My restaurant is almost 70 years old. From a young age, I was part of the operation. I never thought I was going to go into the business since we were actually encouraged to do the opposite. I was told to explore the rest of the world.
After Cornell, I went into the military for the next four years. Then, I moved to New York City for a couple of years and worked for Danny Meyer. In 2003, I went back home to take over Canlis, and then my bother joined me in 2005. We have been running Canlis ever since.
What advice would you give to anyone who is an aspiring restaurateur?
I would remind them that this job is mostly about leadership. It is not about food, beverage, service, ambience, or any of those things. It is principally about leading people. In order to lead people, you have to be able to lead yourself. Ultimately, when I see restaurants fail, it’s because I see leaders fail, and leaders fail because they fail personally. They could cook their hearts out or have created an awesome concept, but if their personal life is a wreck and they go down with it, so does their company.
People who are just leaving Cornell tend to focus on what it takes to build a restaurant or what it takes to become a great chef. Those are all foundational, but the next level would be gaining leadership experience and try to understand what kind of leader you are. What are you hopes and dreams? Who do you want to become? What do you want people saying at your funeral? Hopefully, they are saying something more significant than “wow she opened an awesome restaurant.” Hopefully, they are talking about your character. This is a game of leadership, in which you must inspire people and become the kind of leader worth following.
How was the transition of taking over the business from your parents? Why do you think your restaurant has been so successful?
No matter how close you are as a family, transition is very hard. Our transition was definitely tricky. What made it successful was that we agreed on the values of the company. When you are taking over a business, there is only one person “steering the ship”, and that person has to be part of the next generation. At the same time, you need the blessing, support, encouragement, and accountability of the former generation. One of the reasons that we succeeded was because we figured that stuff out early on. The rest is just details, hard work, creativity, and commitment that you will figure out challenges as you go. I still don’t know what I’m doing, but I’m better at it now than I was fifteen years ago. You have to get used to that feeling.
What was your favorite part about The Hotel School?
The people. I think the relationships that you develop during your time at The Hotel School are so important. In my opinion, the relationships you make are more important than the academics. What is the quality and caliber of those people? Who are they and how are they pushing you? College is an incredible opportunity to meet a few special folks. Those relationships might go with you your entire life. I had a lot of friends, but I have only stayed in touch with about three or four in a meaningful way. They have shaped who I am as a person and how I run my company.
What was the most valuable class you took during your time at Cornell?
The most valuable class I took was Professor Snow ‘s communications course that was all about writing and public speaking. I use the skills I gained from that course basically every day.
What would be your recommended path after graduation?
It doesn’t matter what job you get. It doesn’t matter what you do or how much money you make. What matters is who you work for. Who is your boss? What kind of person is he or she? Why did you choose to work for them?
If you get a job at an amazing company and your boss is a jerk, you are wasting your time. All you are learning is how to be a jerk. You want to work for someone who is inspiring, who you love as a person, who is a leader in their community. You need to find that person and go work for them. It doesn’t matter if it’s for free. You have to learn how to lead. You are not going to get that from some fancy company. You are going to get that from a person inside in a fancy company. Learn from someone who is inspiring to you. That is what is going to fire you up.
Who do you admire, and why?
I admire Randy Garutti, who is a Cornell alumnus on the Board of Directors of Canlis. In fact, he was my roommate at Cornell, worked for Danny Meyer, and later became the CEO of Shake Shack. Randy has a sweet, delicate combination of being “all heart”, but also fierce, which is hard to find.
Randy has taken Shake Shack from one burger store to 150-200 stores. Most people could never do that. All the way along, he has honored his wife and has raised three incredible kids. He’s maintained important relationships and is also active in his community. Everyone likes him as a human being and a leader. There is only a handful of these types of people on the entire planet.
What has been the hardest challenge of balancing restaurant life and family life?
The biggest challenge has been knowing what to ignore because you can’t do it all and you have to say “no” sometimes. At some point, you are going to be ignoring your spouse, your children, or your family life. Sometimes, you are going to be ignoring your staff, your company, and business opportunities. It’s like being at a giant buffet, where you can only put seven or eight food items on your plate. So, enjoy those seven or eight items. You are going to be full all the time, so you need to know what to say “no” to.
* * *
The Cornell Hotel Society Executive Board thanks the Cornell Hotel Society – Collegiate Chapter for initiating and conducting the “Conversations with Alumni” project.
https://cornellhotelsociety.com/wp-content/uploads/2018/12/Boating-e1565862552573.jpeg174277Robert Mandelbaumhttps://cornellhotelsociety.com/wp-content/uploads/2024/10/Untitled-design-4.pngRobert Mandelbaum2019-08-01 12:21:402020-11-16 21:11:46“Conversations with Alumni” – Mark Canlis ’97
The CHS Foundation Treadwell International Experience Prize is yet another way Jay (‘61) and Peggy Treadwell are displaying their generosity and commitment to Hotel School students. Recipients of this award receive up to $25,000 for a three-month to one-year international language and cultural immersion. Caroline Shone ‘18 was one of two award recipients from the 2018 SHA graduating class. Caroline spent three months in Colombia and shared her experience and gratitude with the CHS Foundation.
Professor Enz Visits Amsterdam
/in Chapter Event/by Robert MandelbaumThe CHS BeNeLux Chapter, together with The Hospitality Sales and Marketing Association International (HSMAI), co-hosted an evening event in Amsterdam on Wednesday, August 7, 2019. The event included a tour of the new citizenM Amstel Amsterdam, an innovative lifestyle hotel concept followed by plenty of networking. We were joined by Cathy A. Enz, Ph.D., Professor of Strategy and Business Economics.
CHS Amsterdam Welcomes Professor Cathy Enz.
CHS Hawaii Says Aloha To Dean Walsh
/in Chapter Event/by Robert MandelbaumOn Saturday, August 11, 2019, the CHS Hawaii chapter greeted Dean Kate Walsh while she was vacationing with her family. The event was held at Herringbone Waikiki in Honolulu. A total of 19 Hotelies and guests were able to attend.
Dean Walsh Visits CHS Hawaii
Hotelies Gather in Nashville
/in Chapter Event/by Robert MandelbaumOn Thursday, August 15, 2019, CHS hosted a reception for fifty Cornellians at Ole Red in Nashville, Tennessee. Attendees consisted of local alumni, as well as Hotelies in town attending the STR Hotel Data Conference.
Our host, Aaron Gumpenberger ’01 – Director of Planning and Investments at Ryman Hospitality, welcomed the crowd and described his efforts to grow the Ole Red brand across the country. Following Aaron, Robert Mandelbaum ’81 led a group toast in memory of Phil Miller ’83. Thanks to Aaron and Ryman Hospitality for providing the banquet room and appetizers on a complimentary basis.
CHS Reception in Nashville, August 15, 2019
Rachel Roginsky ‘79
/in Hotelie for Life/by Robert MandelbaumRachel Roginsky ‘79, Principal of Pinnacle Advisory Group, shares with us what it means to her to be a Hotelie for Life®.
“Hotelie for Life means that I am a part of an extensive “family” network! My key reasons for taking such immense pride center on opportunity and camaraderie. Opportunity both personally and professionally, as well as the opportunities I have created for my employees. The individuals I have hired over the past 28 years are part of what makes my firm so successful. The lasting friendships industry-wide and vast resources we extend to one another as well as our connectedness, are part of what defines our excellence. The mentorship each graduate offers to the next generations of Hotelies speaks to the regard we have for SHA and our common ground. I am proud to say that I am a graduate!”
Rachel is pictured here flying in Zimbabwe, and with her daughter Rose (left) and her childhood friend Beth (center) hiking during the same recent trip to Africa.Rachel is pictured here flying in Zimbabwe, and with her daughter Rose (left) and her childhood friend Beth (center) hiking during the same recent trip to Africa.
Rachel Roginsky ‘79
“Conversations with Alumni” – Leo Krusius ’05
/in Conversations/by Robert MandelbaumMatthew Stern ’20 had the chance to interview Leo Krusius ’05, Principal – The Carlyle Group.
Would you mind telling me more about your career path?
I got my start in the business working some summer jobs in high school at local hotels where I grew up. I found those to be pretty fascinating even though they weren’t in overly exciting functions like housekeeping to working at a restaurant to conference services. I just enjoyed the inner workings of hotels but really there was no goal to get in that space before I found those jobs. I always knew I wanted to get into something business related, so combining my experience and interest in what I had been doing in the summers seemed like a good fit for me. That’s how I honed in on the Hotel School.
When I was there, I enjoyed having the opportunity to be educated in a wide variety of topics. I knew I didn’t want to do marketing or human resources, but I really enjoyed the coursework and learning about those. I didn’t discover an interest in real estate until taking the Principles of Real Estate course on a whim once I got into my junior year and had more time to take electives. That coursework opened up my eyes to the possibility of a career in real estate, which I pursued by doing an internship at Prudential Real Estate Investors. I worked on various deals in a couple of different funds that they had, all with different business plans and risk-return profiles. This exposed me to the real estate investing process, how creative it is, and how much analysis is involved.
Upon coming back to school, I didn’t really find a lot of opportunities in that area. And a common refrain that I kept hearing was investment banking is really where you’ll learn hard skills that you can utilize to better tap into the real estate investment business. My focus was on something more private equity related since I wanted to do deals in the hotel space, and Prudential and other core buyers usually don’t allocate much capital there. So, I went the banking route and worked in that area for about a year and a half focusing on real estate company transactions. This was back in 2005 and 2006 when we were in the REIT privatization boom, meaning I did a lot of valuation work. That experience positioned me to obtain a principal investing role with Carlyle in early 2007. I have been there ever since and enjoy every day at Carlyle, where I’m afforded new opportunities to learn and grow.
Were there any major decisions that you made while at Cornell that have really impacted your career path?
As I mentioned before, it was deciding to take the Principles of Real Estate course that really set me on my current path. I didn’t have a particular inkling to get into real estate before taking that course. But again, I think that speaks to the opportunity that Cornell and particularly the Hotel School provides — that you can pursue education in any number of areas. And if you are willing to do that, and you take initiative to better yourself and develop a well-rounded knowledge base and skillset, you don’t know what you’ll find.
What does your day to day look like at Carlyle?
When I’m in the office, I spend the early part of the morning reading newsletters, daily articles, and e-blasts related to my areas of interest. After that, I catch up on emails and voicemails from the morning or day before. Then, the collaborative part of my day starts with meetings with the teams I’m working with on new deals or portfolio deals, or meetings with peers to strategically think about how and where we should be investing. Those meetings and calls typically last through the end of the day before I try to wrap up on what I may have missed earlier in the day from those meetings.
I’m also on the road quite a bit seeing properties and meeting with key people in my targeted investment areas. Real estate is a local business, and you have to be out in your markets and talking to your contacts to make sure you’ve got your finger on the pulse.
What is your favorite part of your job?
At Carlyle, we have a really flexible mandate in terms of how we invest into real estate and what types of real estate that we invest in. We spend a lot of time thinking creatively to identify themes that we can orient our investment strategies around. That’s a process that I really enjoy and it’s produced successful areas of investment for us. For example, earlier this cycle we believed that the global financial crisis resulted in an under production of quality apartment housing units. When we looked at population growth, household formations in the younger age cohort, and maturation of the older US population, we found a major imbalance in supply and demand. We then invested into a lot of new apartment buildings where we saw good demand and rent growth, as well as value appreciation that we were able to turn into good returns.
More recently, we’ve been investing in properties that benefit from the growth in e-commerce. We think this space continues to grow and make up a larger share of overall retail sales. As a result, we’ve been investing in warehouse distribution facilities in major markets and more niche properties that facilitate the flow of goods through the e-commerce supply chain. That’s an area where I’m currently spending a lot of my time, and it’s a consequence of the creative process and research-driven approach that we have at Carlyle.
What is your take on the current state of the real estate market?
We’re late in the cycle. Supply and demand fundamentals are under pressure and a lot of sectors and geographies are seeing slowing rent growth at the same time that expenses are rising from inflationary pressures. Additionally, cap rates are low and thus valuations are high. The combination of lower NOI growth and lower cap rates makes for a lower total return environment when really the risks are elevated. It’s tough to find good properties to invest in and feel good about, but there certainly are attractive opportunities to invest in, provided that you’ve done your homework and you’re buying into good locations at reasonable prices.
Is Carlyle looking to reduce exposure to certain asset types or markets based on what you’ve mentioned?
We’re under-allocated to properties in the office and the retail sectors. That’s not to say that there are no attractive deals there; we just find that there are better fundamentals in some of the other sectors like apartments, senior living, industrial, and self-storage. You can feel better about the yields in those sectors because you’ve got more certain NOI growth that also may be less tied to the overall economy than office and retail.
What are some highlights of your Cornell (or Hotelie) experience?
A big highlight for me was the experience of the Hotel School, where you you’re learning, growing, and collaborating with a very tight knit community, as part of the broader Cornell, where you’re able to supplement your education with courses from a wide variety of studies. That made for a wonderful and enriching educational journey. With so many different areas of study, Cornell also has a really unique and diverse student base. I met a lot of lifelong friends there, including my wife, who I feel blessed to have had as part of my Cornell experience and to have in my life today.
If you could go back in time and pursue a different career path, what would you be doing instead?
It would probably be something technology related. I can’t say in exactly what capacity, but my dad was a professor of electrical engineering. I always enjoyed tinkering with the new devices he would bring home for us to experiment on to see how they worked. These were cell phones, video game consoles, PDAs, you name it. Nowadays, technology, whether it’s hardware or software, is pervasive in our lives. Since those tinkering days with my dad, there have been immeasurable exciting innovations that have come about and disrupted established industries and made our lives easier. Being a part of something truly innovative and creative would have been really exciting. But I’m happy where I am and actually, I think a lot about technological trends. Specifically, how they impact the types of real estate I invest in and how it can create opportunities.
What is some advice that you would share with Hotel School students like myself looking to work in and add value to the real estate investment industry?
First, take initiative. Nothing will fall in your lap. Pursue your career interests academically. Support those studies with coursework that rounds out your skillsets and broadens your perspective. We spoke about it a bit earlier, but don’t just be a numbers guy. Learn how to think critically, and practice communicating and being persuasive.
Second, talk to your professors about what else you can be doing to position yourself for a career in their field of study. They are definitely resources to leverage and establish connections with.
Third, reach out to alumni in your area of interest and set up informal calls and meetings with them to pick their brain. I find Cornell alumni to be very engaged with the broader Cornell community and eager to help out.
Lastly, don’t be complacent once you’re in the business. Stay informed on what’s going on in the market and maintain the connections you’ve developed with your classmates, professors, and people that you work with. It’s a small world out there, you never know when you’re going to run into somebody again.
* * *
The Cornell Hotel Society Executive Board thanks the Cornell Hotel Society – Collegiate Chapter for initiating and conducting the “Conversations with Alumni” project.
CHS Nordic Chapter Discusses Customer Service and Experience
/in Chapter Event/by Robert MandelbaumOn August 8, 2019 the CHS Nordic Chapter (Finland/Sweden) met at the offices of Midstar to discuss Managing Exceptional Customer Service and Customer Experience with relative measures. The meeting was supposed to last one hour, but we sat for about more than two and a half hours. This proved that a learning centre in the Nordics and the Baltics is needed.
A special thank you to Ola Stendebakken, Marc Henriksen, and Peter Tengström (all alumni) who were proud to host and sponsor the event at the Midstar office. Beverly and Peter were in the US, so Robin Stenlund was our host. Thank you to Jukka Laitamäki who facilitated the interactive session.
CHS Nordic Chapter – Customer Service Seminar
CHS DC/Baltimore Summer 2019 Pool Party
/in Chapter Event/by Robert MandelbaumMore than 40 Hotelies and guests gathered at the home of Dave Pollin ’90 in Bethesda, MD for a family-friendly pool party on Sunday, July 28th. The summer-inspired menu for the afternoon event featured salmon, pulled pork and beef sliders, grilled vegetables and chicken kabobs and an assortment of delicious salads. The highlights of the day were definitely the bite-size s’mores and the zip line above the pool.
DC/Baltimore Chapter Pool Party – July 2019
Mia Kyricos, MMH ‘03
/in Hotelie for Life/by Robert MandelbaumMia Kyricos, MMH ‘03, SVP & Global Head of Wellbeing for Hyatt Hotels Corporation, shares with us what it means to her to be a Hotelie for Life®

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“To me, being a Hotelie for Life is purely about gratitude. I’m grateful to have been welcomed into the club many moons ago. I’m grateful for the experiences I had while on campus, and how they helped to shape me both as an individual and as a professional.
I’m grateful to have a network of colleagues, friends, professors and staff upon whom I know I can always rely, and for that moment of instant connection that’s shared when I meet a fellow Hotelie somewhere around the globe for the very first time. And just like my hometown, I’m grateful to always have a place that welcomes me back with open arms, that provides me with resources whenever I need, and makes me feel like a family member returning home once again.”
“Conversations with Alumni” – Mark Canlis ’97
/in Conversations/by Robert MandelbaumDaniela Bursztyn ‘19 had the chance to interview Mark Canlis ‘97, Co-Owner of Canlis restaurant in Seattle.
What is your story?
I grew up in Seattle. My restaurant is almost 70 years old. From a young age, I was part of the operation. I never thought I was going to go into the business since we were actually encouraged to do the opposite. I was told to explore the rest of the world.
After Cornell, I went into the military for the next four years. Then, I moved to New York City for a couple of years and worked for Danny Meyer. In 2003, I went back home to take over Canlis, and then my bother joined me in 2005. We have been running Canlis ever since.
What advice would you give to anyone who is an aspiring restaurateur?
I would remind them that this job is mostly about leadership. It is not about food, beverage, service, ambience, or any of those things. It is principally about leading people. In order to lead people, you have to be able to lead yourself. Ultimately, when I see restaurants fail, it’s because I see leaders fail, and leaders fail because they fail personally. They could cook their hearts out or have created an awesome concept, but if their personal life is a wreck and they go down with it, so does their company.
People who are just leaving Cornell tend to focus on what it takes to build a restaurant or what it takes to become a great chef. Those are all foundational, but the next level would be gaining leadership experience and try to understand what kind of leader you are. What are you hopes and dreams? Who do you want to become? What do you want people saying at your funeral? Hopefully, they are saying something more significant than “wow she opened an awesome restaurant.” Hopefully, they are talking about your character. This is a game of leadership, in which you must inspire people and become the kind of leader worth following.
How was the transition of taking over the business from your parents? Why do you think your restaurant has been so successful?
No matter how close you are as a family, transition is very hard. Our transition was definitely tricky. What made it successful was that we agreed on the values of the company. When you are taking over a business, there is only one person “steering the ship”, and that person has to be part of the next generation. At the same time, you need the blessing, support, encouragement, and accountability of the former generation. One of the reasons that we succeeded was because we figured that stuff out early on. The rest is just details, hard work, creativity, and commitment that you will figure out challenges as you go. I still don’t know what I’m doing, but I’m better at it now than I was fifteen years ago. You have to get used to that feeling.
What was your favorite part about The Hotel School?
The people. I think the relationships that you develop during your time at The Hotel School are so important. In my opinion, the relationships you make are more important than the academics. What is the quality and caliber of those people? Who are they and how are they pushing you? College is an incredible opportunity to meet a few special folks. Those relationships might go with you your entire life. I had a lot of friends, but I have only stayed in touch with about three or four in a meaningful way. They have shaped who I am as a person and how I run my company.
What was the most valuable class you took during your time at Cornell?
The most valuable class I took was Professor Snow ‘s communications course that was all about writing and public speaking. I use the skills I gained from that course basically every day.
What would be your recommended path after graduation?
It doesn’t matter what job you get. It doesn’t matter what you do or how much money you make. What matters is who you work for. Who is your boss? What kind of person is he or she? Why did you choose to work for them?
If you get a job at an amazing company and your boss is a jerk, you are wasting your time. All you are learning is how to be a jerk. You want to work for someone who is inspiring, who you love as a person, who is a leader in their community. You need to find that person and go work for them. It doesn’t matter if it’s for free. You have to learn how to lead. You are not going to get that from some fancy company. You are going to get that from a person inside in a fancy company. Learn from someone who is inspiring to you. That is what is going to fire you up.
Who do you admire, and why?
I admire Randy Garutti, who is a Cornell alumnus on the Board of Directors of Canlis. In fact, he was my roommate at Cornell, worked for Danny Meyer, and later became the CEO of Shake Shack. Randy has a sweet, delicate combination of being “all heart”, but also fierce, which is hard to find.
Randy has taken Shake Shack from one burger store to 150-200 stores. Most people could never do that. All the way along, he has honored his wife and has raised three incredible kids. He’s maintained important relationships and is also active in his community. Everyone likes him as a human being and a leader. There is only a handful of these types of people on the entire planet.
What has been the hardest challenge of balancing restaurant life and family life?
The biggest challenge has been knowing what to ignore because you can’t do it all and you have to say “no” sometimes. At some point, you are going to be ignoring your spouse, your children, or your family life. Sometimes, you are going to be ignoring your staff, your company, and business opportunities. It’s like being at a giant buffet, where you can only put seven or eight food items on your plate. So, enjoy those seven or eight items. You are going to be full all the time, so you need to know what to say “no” to.
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The Cornell Hotel Society Executive Board thanks the Cornell Hotel Society – Collegiate Chapter for initiating and conducting the “Conversations with Alumni” project.
Caroline Shone ’18 – Treadwell International Experience Prize
/in Scholarship/by Robert MandelbaumThe CHS Foundation Treadwell International Experience Prize is yet another way Jay (‘61) and Peggy Treadwell are displaying their generosity and commitment to Hotel School students. Recipients of this award receive up to $25,000 for a three-month to one-year international language and cultural immersion. Caroline Shone ‘18 was one of two award recipients from the 2018 SHA graduating class. Caroline spent three months in Colombia and shared her experience and gratitude with the CHS Foundation.