On August 8, 2019 the CHS Nordic Chapter (Finland/Sweden) met at the offices of Midstar to discuss Managing Exceptional Customer Service and Customer Experience with relative measures. The meeting was supposed to last one hour, but we sat for about more than two and a half hours. This proved that a learning centre in the Nordics and the Baltics is needed.

A special thank you to Ola Stendebakken, Marc Henriksen, and Peter Tengström (all alumni) who were proud to host and sponsor the event at the Midstar office. Beverly and Peter were in the US, so Robin Stenlund was our host. Thank you to Jukka Laitamäki who facilitated the interactive session.

CHS Nordic Chapter – Customer Service Seminar

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The CHS Finland, Russia, and Baltics chapter celebrated the 90th anniversary of the Cornell Hotel Society at the terminal for the Silja Symphony ferry.