Alex Metzroth ’05, President at VGM, shares with us what it means to him to be a Hotelie for Life®.

“I am NOT a hotelier. I AM a Hotelie. You do not need to be a service professional to be of service. While I may no longer work in hospitality, I am a #HotelieforLife, tactically and tactfully.

Each day I strive to approach others with courtesy and respect. I show my employees reverence, my client’s gratitude, my friends love, and my family humility.

In almost every interaction I see the opportunity for service that is ingrained in each and every one of us SHA alums, often long before we first step foot in Ithaca. I live for that perfect service experience, to praise someone for doing the job right. I critique every facet of the bad experience, never to break someone down, but to make sure we learn, grow, and provide better service the next time and every time.

As a Hotelie for Life, my number one goal is to encourage the next class, by continuing to serve. SHA and CHS teach and reinforce that principle daily; no matter your chosen sector, Cornell reminds us that there are thousands of like-minded folks a click or call away. I hope we can all remember that in such troubling times and do whatever’s possible to help keep a fellow or future Hotelie on track.”

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