February 25th – 28th, 2016 Four days in Reykjavik among Hotelies turned into a spectacular weekend filled with adventure, history, and a look to the future of the industry. Organized by Alumni Deiv Salutskij ’77 and Martti Palonpera ’77, MPS ’94 — the event had approximately 100 attendees from all over the world, who participated […]
Seth Godin’s latest book, Tribes, describes the culture-altering impact leaders have by simply building tribes of like-minded, passionate people eager to contribute. There is perhaps no better example of this than Hotelie Ben Justus ’08 and his organization Everything’s Gonna Be OK (EGBOK). EGBOK, a non-profit hospitality training school that is changing the face of the […]
Jack Mason ’11 didn’t always want to be a Master Sommelier, which makes his achievement — joining the ranks of only 229 Master Sommeliers worldwide before the age of 30 — so remarkable. Indeed, Mason originally enrolled in the Culinary Institute of America with dreams of someday opening his own fine dining restaurant. However, dreams evolve, […]
If necessity is the mother of invention, extreme discomfort might be the mother of necessity, as Cornell Alumnus Arthur Chang discovered during a return flight from the Dominican Republic back in 2001. After jostling for armrest position yet again, he conceived an idea of a contraption that would provide much needed comfort to a cramped […]
On Wednesday, September 9, 2015 the Georgia Chapter of the Cornell Hotel Society held its annual Atlanta Lodging Outlook breakfast seminar. A crowd of 325 area hotel industry professionals attended the 17th annual seminar. This year’s event was held at the InterContinental Hotel in Buckhead. Our host was Brian Ettelman ’87, Director of Catering. Atlanta […]
If necessity is the mother of invention, extreme discomfort might be the mother of necessity, as Cornell Alumnus Arthur Chang discovered during a return flight from the Dominican Republic back in 2001. After jostling for armrest position yet again, he conceived an idea of a contraption that would provide much needed comfort to a cramped […]
With a steady pattern of growth, the cruise industry offers a lucrative opportunity for those seeking something different in hospitality. The complexities of managing a moving hotel complete with restaurants, shopping, activities, entertainment, and shore tours — not to mention the maintenance and mechanics of the ship itself — create amazing opportunities to further personal […]
Yotel brings fresh insight to the modern guest experience. The way travelers views accommodations is changing — and Yotel is at the forefront of this market dynamic. Yotel is a unique series of hotels offering intimate, artfully designed spaces that combine affordable luxury with a clean, tech-driven approach and a Japanese-inspired aesthetic. Offering three airport-based […]
by Peter Glanville Cornell’s School of Hotel Administration has released a compelling study measuring the direct impact of the Stash Rewards loyalty program on hotels, one of the first detailed studies showing how a loyalty program affects actual loyalty. The main limitation is the focus on the third-party Stash Rewards program, as it does not offer conclusions […]
Lou Carbone, CEO of Experience Engineering, came to share his work with Professor Kathy LaTour’s marketing classes (services marketing, principles of marketing). Carbone and LaTour have been working together on various projects for the last fifteen years, after meeting at the Mind of the Market Lab at the Harvard Business School. Professor LaTour’s work […]
